Asus x370 ch6h and rgb ram spd

just talked to asus ans this is what they said

Difficult to give any reactions to this,
without knowing which particular memory modules you use.

any of the trident g rgb g skill ones

Those modules should have a xmp profile, which can be enabled in the bios.
If i'm right.

yes they do but the boards are re writing the SPD causing the rams to stop working.