Apple has supported devices with hardware replacement above and beyond warranty if there are problems like Nvidia or AMD GPU issues (both of them have happened in the past - HP and DELL did basically fuck all beyond their normal warranty. Apple were still doing free repairs for AMD GPU impacted 2011 machines until december LAST YEAR. 6 years…).
I have friends who have walked in with a broken machine and walked out with a new one. No questions asked other than a demonstration of the problem. In fact, he did this THREE TIMES with an original model Retina Macbook (not pro) until they took the third one back due to keyboard issues and he got a Macbook Pro.
You can’t really compare enterprise network switch support to end user laptop machines anyway.
Overall, Apple warranty or after-sales support is far and away better than 99% of the industry. Apple do many things wrong (including as above, design issues), but customer service is one thing they normally do right.
On the flip-side i will NEVER forgive DELL for throttle-gate.
2008 or so, E series Latitudes, i was given the run around for SIX MONTHS on this issue, and eventually changed laptop vendor for our company over it.