Amd build underperforming with bad ram issues

Hoping to find a solution a user on reddit is having issues with a new ryzen build his ram is performjng terribly. I already had him reset his bios settings and put everything back to stock. Bios is updated and windows has been reinstalled a few times now. He has already exchanged cpu mobo and ram. Heres userbench link. I know its a ram issue but i cannot find any similar problems posted online anywhere. Also thinking maybe a psu issue but i have no clue as i have never messed with ryzen

http://www.userbenchmark.com/UserRun/7157070

Edit: thanks in advance for any and all help or advice on this issue