I am trying to perform a system reset on my grandmother’s iPad since it was disabled. My grandmother cannot remember any of her passwords and constantly changes them. We have since given her a new iPad. However, while going through the setup process as a new iPad, we have gotten an activation lock on it, showing her Apple ID as the ID on the iPad. Entering the password does not work. What can we do? Grandma is not tech savvy and refuses to go to a help desk or talk to a person. She is very frazzled over this and I don’t want to bother her anymore. I’m looking to set this up as a new iPad through a factory reset.