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I'm not sure if this would be up your alley (and unfortunately removes the hardware portion), but how about creating some virtual environments, plus a server, and breaking things as you see fit, or added viruses, fake drivers, and the like until the system no longer works? You could even get your hands-om experience with different OS's as well, ie. Linux, OSX, Windows, Unix, DOS, etc. which will help with your knowledge as well.

  • AK
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@randbo it sounds like your idea is kind of like a 3D point and click adventure sim that has your character perform troubleshooting as the various adventure paths.

Try this out and see if it is kind of what you are describing. It is based on IT security awareness, but conceptually I think it is the format you are describing.

http://targetedattacks.trendmicro.com/index.html

Having had to sit through quite a few of these types of training games though, I tend to agree with @AK_Encryptor that you would learn a lot more from playing around in a virtual environment. You can use virtualbox on modest hardware and trial versions of operating systems, such as MS Server 2012R2 and Linux distributions, to create entire sandbox networks (just assign small system resources, like one CPU core and 1GB ram to each machine). Just making progressively more complex capabilities all work together in a sandbox can be a great learning experience even before you start throwing monkey wrenches into it.

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I guess you're looking for something like whatsitcalled, "car mechanic simulator", only for helpdesk techs?
I remember only one game like this, and it was funny but really stupid. It went kinda like this:
OMG, Accounting has no access to the printer! Solution: ping the printer IP - OK, ping Accounting switch - unreachable, call Accoutning and ask them to plug the "black box" into power outlet, done.
OMG, boss calls next, his printer started to print like mad (thanks, Accounting). Telnet there, clear the queue, done.
OMG, webdesigner has no access to webserver! ssh there, run apachectl start, done.
and so on.
It was very simple, very short flash game. And it was an advergame for HP (as game progressed, you replaced every server with HP blades just because). And it was in Russian, sorry.

I really like this idea, especially as a person who has worked it repair shops, and done a variety of hardware/software repairs. Its really difficult to train folks in all the 'what if' scenarios you get from years of doing repairs. I know I would like get the game if it had a hardware sim portion as well.